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A bookstore's endeavor to survive and thrive in a digital era
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The Qingguo bookstore, decorated in the style of an ancient Chinese garden with bamboo, old bricks and tiles, was built in a corner of the Xinhua bookstore of Changzhou city, Jiangsu province to attract customers at a time when brick-and-mortar bookstores are losing out to digital reading and online shopping.

Zhu Jingtao, manager of Qingguo, said the bookstore targets young readers aged 20 to 40. Besides books and a range of food options, the store also hosts art saloons and reading.

During 2017, Qingguo's sales volume from selling books nearly equalled that of its other businesses.

Founded in 1937 in Yan'an of northwest China's Shaanxi province, the base of the Communist Party of China in revolutionary times, the Xinhua bookstore was once the largest state-run publisher in China.

The four Chinese characters "Xin Hua Shu Dian" on the signboards of the Xinhua bookstores, written by Chairman Mao in the 1940s, form a collective memory for generations of Chinese readers.

Decades ago, Xinhua was the only choice for book buyers in many Chinese cities. The four characters have become a cultural symbol.

However, the rise of e-commerce and private bookstores that put more emphasis on customer experience have overshadowed the Xinhua bookstores, which are getting lonely and desolate, evoking a sense of nostalgia.

Unyielding to the change of times, the old publishing giant is exploring a new life.

In Baoding city of Hebei province, a Xinhua bookstore with the theme "fresh air" was established last year. The building, featuring hollowed-out wooden walls, which are open to light, has become a much loved spot in the city.

Inside the store are large and comfortable reading spaces as well as coffee and tea houses. The store is called "the most beautiful bookstore" by some due to the idyllic atmosphere it creates.

In northeast China's Heilongjiang province that borders Russia to the north, a Xinhua bookstore in Mudanjiang city was renovated into a China-Russia communication platform where a large quantity of Russian language books are available and cultural gatherings involving Chinese and Russian readers are held once in a while.

"Many Russian students studying here would come to read or even paint in the bookstore sometimes," general manager of the store Che Jun said.

Feeling the punch of booming e-commerce, the Xinhua bookstores have been resorting to the virtual world to expand their businesses.

Changzhou Xinhua bookstore established an e-commerce department at the beginning of 2013.

Luo Kai with the e-commerce department still remembers how thrilled he and his colleagues were when receiving the first order.

"Several of us volunteered to drive to deliver that book together," he says.

However, the online business was not as good as they expected. For quite a long time, the store could only receive three to four orders a day.

Inspired by other online sellers, they cooperated with a popular writer who was going to publish a new book, asking her to post the link of the store on her Sina Weibo account.

The bookstore received the order of over 1,000 books in the following three days, so the store started doing promotions targeting online buyers.

The Changzhou store has seen its sales volume exceeding 400 million yuan($61.5 million) in 2017, ranking the first among all Xinhua chain stores in the 13 major cities in the province.

"We should not just sit there blaming others about changing habits in reading and consumption," said He Zhifeng, general manager of the Changzhou store.

"Sometimes it only takes a change of mind, and we gain a fresh start," he says.

 
Sponsored by: General Office and Foreign Affairs Office of Changzhou Municipal People’s Government
All rights reserved.Jiangsu ICP Record No. 05003616
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